Frequently Asked Questions
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Harfang Furniture offers luxury furniture pieces that can be customized to your exact specifications. We work closely with architects, interior designers, commercial, and residential clients to deliver high-quality, tailored furniture solutions.Â
We primarily serve architects, interior designers, commercial, and residential customers.
Yes, you can! We offer extensive customization options that allow you to change the color, fabric, finish, and other specifications of any piece you choose to match your design preferences.
Our website features a Mix & Match section where you can click and choose your preferred colors, fabrics, and finishes for the furniture pieces you like. This interactive tool allows you to visualize your customizations and make selections that best match your design vision.
Yes, we offer interior design consultation services to help you create the perfect look for your home. Our design experts can assist with selecting and customizing furniture to fit your space and style.
Our website features detailed product descriptions and images to help you choose the right furniture. Additionally, our customer service team is available to provide personalized recommendations based on your style and needs.
Placing an order with Harfang Furniture is easy! Simply browse our online catalog, select the pieces you like, customize them if desired, and add them to your cart. Then proceed to checkout to complete your purchase.
Yes, you can change or cancel your order, but please contact us as soon as possible. Once the order has entered the production phase, changes or cancellations may not be possible.
We offer standard and expedited shipping options. During checkout, you can select the shipping method that best suits your needs.
Yes, we offer assembly services for an additional fee. You can request this service during the checkout process or by contacting our customer service team.
Shipping costs are calculated based on the size and weight of the items and the delivery location. You can view the shipping costs during the checkout process before completing your purchase.
Yes, we offer delivery scheduling options. Once your order is ready to ship, our delivery team will contact you to arrange a convenient delivery date and time.
If your furniture arrives damaged, please contact our customer service team immediately at +1(844) 427-3264 (HARFANG) or info@harfangfurniture.com. We will work with you to resolve the issue as quickly as possible.
Processing and delivery times vary depending on the customization and size of the order. Typically, it takes about 2 to 4 weeks from order placement to delivery. For more accurate timing, please refer to your order confirmation email.
The Harfang Furniture Protection Plan provides additional coverage for your furniture against accidental damage and wear and tear, ensuring your pieces remain in excellent condition for years to come.
You can purchase a Protection Plan at the time of your furniture purchase or within 30 days of receiving your order. Simply select the Protection Plan option during checkout or contact our customer service team for assistance.
Our standard warranty covers manufacturing defects in materials and workmanship for a specified period. Please refer to the warranty documentation provided with your purchase for specific coverage details and duration.
The warranty period varies depending on the type of furniture. Typically, our products come with a warranty period of one year. Please check the product details for specific warranty information.
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